Returns & Refund Policy

Effective Date: 04 June 2026

Company: Cloudiqo Technologies Private Limited

Website: https://swanss.shop/

At Cloudiqo Technologies Private Limited, customer satisfaction is important to us. We strive to provide quality products and a seamless shopping experience. In the event that you are not completely satisfied with your purchase, we offer the following Returns & Refund Policy.

1. Return Eligibility

You may request a return within 7 days from the date of delivery under the following conditions:

• The product received is damaged, defective, or incorrect.

• The item is unused, unworn, unwashed, and in its original condition.

• Original tags, packaging, accessories, and invoice are available.

The following items are not eligible for return:

• Products marked as non-returnable, non-refundable, or final sale.

• Products damaged due to misuse, negligence, improper handling, or normal wear and tear.

• Personal care, hygiene-related, customized, or intimate products.

• Products returned without original packaging or tags.

2. Return Process

To initiate a return request:

• Email us at [email protected] within 7 days of receiving your order.

• Provide your Order ID, reason for return, and supporting photographs where applicable.

• Our support team will review the request and communicate the next steps.

Return shipping charges shall generally be borne by the customer unless the return is due to a damaged, defective, or incorrect product supplied by us.

3. Refund Policy

Once the returned item is received and inspected by our team:

• We will notify you regarding the approval or rejection of your refund request.

• If approved, the refund will be processed to the original payment method used during purchase.

• Refunds are processed within 3–5 business days from the date of approval.

• The time taken for the refunded amount to reflect in your account may vary depending on your bank, card issuer, or payment service provider.

• Shipping charges, convenience fees, or handling charges, if any, are generally non-refundable unless the return is due to an error on our part.

4. Exchanges & Replacements

We offer exchanges or replacements only for products that are received damaged, defective, or incorrect.

To request an exchange or replacement, please contact us at [email protected] with your Order ID and supporting photographs of the product.

All exchange requests are subject to product availability and verification by our support team.

5. Contact Information

For any questions, concerns, or assistance regarding this Returns & Refund Policy, please contact us:

Cloudiqo Technologies Private Limited

Email: [email protected]