Shipping Policy

Effective Date: 04 June 2026

Company: Cloudiqo Technologies Private Limited

Website: https://swanss.shop

At Cloudiqo Technologies Private Limited, we are committed to delivering your orders in a timely, secure, and efficient manner. This Shipping Policy outlines our shipping process, delivery timelines, and customer responsibilities.

1. Delivery Locations

• We currently offer shipping across India.

• Free shipping is available on eligible domestic orders unless otherwise stated on the website.

• At present, we do not offer international shipping services.

2. Order Processing

• Orders are typically processed within 1–2 business days after successful payment confirmation.

• Orders placed after 5:00 PM IST, on weekends, or on public holidays will be processed on the next business day.

• Processing timelines may vary during sale periods, festive seasons, or due to unforeseen operational circumstances.

3. Estimated Delivery Timelines

Estimated delivery timelines are as follows:

• Metro Cities: 3–5 business days

• Non-Metro Locations: 5–8 business days

• Remote Areas: 7–10 business days (subject to courier service availability)

These timelines are indicative only and should not be considered guaranteed delivery commitments.

Delivery delays may occur due to weather conditions, natural disasters, transportation disruptions, government restrictions, public holidays, courier delays, or other circumstances beyond our reasonable control.

4. Shipment Tracking

• Once your order has been shipped, tracking details will be shared through email, SMS, or other available communication channels.

• Customers may also track their order status through their account on our website, where applicable.

5. Customer Responsibility

Customers are responsible for providing complete and accurate shipping information at the time of placing an order.

Cloudiqo Technologies Private Limited shall not be responsible for delays, non-delivery, or additional costs resulting from incorrect, incomplete, or inaccurate shipping details provided by the customer.

6. Damaged, Lost, or Missing Deliveries

If your order is received in a damaged condition, appears tampered with, or contains missing items:

• Take clear photographs of the package and product immediately upon delivery.

• Contact us within 48 hours of delivery at [email protected].

• Our team will review the matter and provide assistance in accordance with our Returns & Refund Policy.

Claims reported after the specified timeframe may not be eligible for resolution.

7. Contact Information

For shipping-related questions or assistance, please contact:

Cloudiqo Technologies Private Limited

Email: [email protected]