Terms & Conditions
TERMS & CONDITIONS
Effective Date: 04 June 2026
Welcome to Cloudiqo Technologies Private Limited. By accessing, browsing, or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before using our website or placing an order.
1. General Overview
1.1 Cloudiqo Technologies Private Limited operates as an online clothing brand offering a wide range of apparel and fashion products for purchase.
1.2 These Terms & Conditions govern your access to and use of our website, products, and services. By browsing, registering, or placing an order through our website, you acknowledge that you have read, understood, and agreed to these terms.
2. Account Registration
2.1 Certain features of the website may require you to create and maintain an account.
2.2 You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.
2.3 You agree to provide accurate, complete, and current information while registering and using your account.
2.4 We reserve the right to suspend or terminate accounts found to contain false, misleading, or fraudulent information.
3. Product Details
3.1 We strive to ensure that all product descriptions, images, specifications, and pricing information displayed on the website are accurate.
3.2 Actual product colors and appearances may vary slightly due to photography, lighting conditions, and screen display settings.
3.3 Product availability and pricing may change without prior notice.
4. Orders and Payments
4.1 Placing an order on our website constitutes an offer to purchase the selected products, subject to acceptance and availability.
4.2 All payments must be successfully completed through our authorized payment partners before an order is processed or dispatched.
4.3 We reserve the right to cancel or refuse any order due to product unavailability, pricing errors, suspected fraud, or any other legitimate reason.
4.4 Transactions must be made using payment methods accepted on the website.
5. Shipping and Delivery
5.1 Orders will be shipped to the address provided during checkout.
5.2 Shipping charges, if applicable, will be displayed before order confirmation.
5.3 Delivery timelines are estimates only and may vary depending on location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.
6. Returns and Refunds
6.1 We offer a 7-day return and refund policy from the date of delivery, subject to eligibility criteria outlined in our Refund Policy.
6.2 Returned products must be unused, unwashed, undamaged, and accompanied by original tags and packaging.
6.3 Return shipping costs shall be borne by the customer unless the item received is damaged, defective, or incorrect.
6.4 Approved refunds shall be processed within 3-5 business days from the date of approval and credited through the original payment method used for the purchase.
7. Intellectual Property Rights
7.1 All content available on this website, including but not limited to text, graphics, images, logos, trademarks, product designs, and software, is the exclusive property of Cloudiqo Technologies Private Limited.
7.2 Unauthorized copying, reproduction, modification, distribution, or use of any content from this website is strictly prohibited without prior written consent.
8. Privacy Policy
8.1 Your use of this website is also governed by our Privacy Policy.
8.2 By using our website, you consent to the collection, storage, and use of information in accordance with our Privacy Policy.
9. Limitation of Liability
9.1 Cloudiqo Technologies Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.
9.2 We shall not be responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control.
9.3 Our liability, if any, shall not exceed the amount paid by the customer for the relevant order.
10. Termination
10.1 We reserve the right to suspend, restrict, or terminate access to our website or services at any time, without prior notice, if a user violates these Terms & Conditions or engages in unlawful, fraudulent, or abusive activities.
10.2 Upon termination, all rights granted to the user under these Terms shall immediately cease.
11. Force Majeure
11.1 Cloudiqo Technologies Private Limited shall not be liable for any delay or failure in performance resulting from events beyond its reasonable control, including but not limited to natural disasters, floods, fires, pandemics, epidemics, governmental actions, strikes, labor disputes, internet failures, power outages, transportation disruptions, war, civil unrest, or acts of God.
11.2 During such events, our obligations shall be suspended for the duration of the force majeure event.
12. Amendments to Terms
12.1 We reserve the right to modify, amend, or update these Terms & Conditions at any time without prior notice.
12.2 Continued use of the website after any modifications constitutes acceptance of the revised Terms & Conditions.
13. Governing Law and Jurisdiction
13.1 These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
13.2 Any dispute, claim, or controversy arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts located in Delhi , India.
14. Pricing and GST
14.1 All prices displayed on the website are inclusive of applicable GST and other taxes unless otherwise stated.
14.2 No additional GST shall be charged at checkout beyond the amount displayed at the time of purchase.
15. Grievance Redressal Officer
Customer satisfaction is important to us. If you have any complaints, concerns, disputes, feedback, or grievances regarding our products, services, orders, payments, refunds, or use of the website, you may contact our Grievance Officer using the details provided below. We will make reasonable efforts to acknowledge and resolve your concerns in a timely manner.
Mr. Brijesh Kumar
Director & Grievance Officer
Phone: +91 8178566270
Email: [email protected]
Customers are encouraged to provide complete details of their concern to facilitate faster resolution. We aim to review and respond to all genuine grievances within a reasonable period from the date of receipt.
16. Contact Details
For any questions, support requests, or clarifications regarding these Terms & Conditions, please contact:
Cloudiqo Technologies Private Limited
Email: [email protected]