Privacy Policy

Effective Date: 04 June 2026

At Cloudiqo Technologies Private Limited, we value your trust and are committed to safeguarding your personal information and respecting your privacy. This Privacy Policy describes how we collect, use, store, and protect your information when you access or interact with our website.

By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the website.

Note: We reserve the right to modify this Privacy Policy at any time. Any changes will become effective immediately upon posting on the website. Users are encouraged to review this Policy periodically to remain informed of any updates.

1. Information We Collect

We may collect and process the following categories of information:

Personal Details: Name, email address, mobile number, billing address, shipping address, and payment-related information.

Account Data: Login credentials, account preferences, and profile information.

Order & Transaction Data: Products viewed, purchased, returned, exchanged, and related order history.

Technical & Usage Data: IP address, browser type, device information, operating system, pages visited, access times, and referral sources.

2. How We Use Your Information

We may use your information for the following purposes:

• Processing and fulfilling orders and deliveries.

• Providing customer support and responding to inquiries.

• Sending transactional communications related to orders and accounts.

• Sending promotional offers and marketing communications where permitted.

• Improving website functionality, products, and user experience.

• Detecting, preventing, and investigating fraud, abuse, or security incidents.

• Complying with legal, regulatory, and contractual obligations.

3. Disclosure of Information

We do not sell, rent, or trade your personal information to third parties.

Information may be shared with:

• Payment gateway and payment processing partners.

• Logistics, courier, and shipping service providers.

• Technology, hosting, and IT service providers.

• Analytics providers to improve website performance.

• Government authorities, regulators, or law enforcement agencies where required by law.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable website functionality and secure transactions.

• Remember user preferences and settings.

• Analyze website traffic and performance.

• Improve user experience and website services.

Users may disable cookies through their browser settings; however, certain website features may not function properly as a result.

5. Data Protection & Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We may retain personal information for up to five (5) years from the user’s last interaction with our website, or for a longer period where required by applicable law, regulatory requirements, dispute resolution, fraud prevention, or legitimate business purposes.

Upon expiry of the retention period, information will be securely deleted, anonymized, or archived as required.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information, subject to legal obligations.

• Opt out of marketing communications.

• Withdraw consent where processing is based on consent.

Consent Withdrawal

Where processing of personal information is based on your consent, you may withdraw such consent at any time by contacting us at [email protected].

Withdrawal of consent will not affect the legality of processing carried out before such withdrawal. Certain services may become unavailable if consent is withdrawn.

Account Deletion Process

Users may request deletion of their account and associated personal information by sending an email from their registered email address to [email protected].

Upon successful verification of the request, we will initiate the account deletion process within a reasonable timeframe. Certain records may be retained where required for legal, taxation, regulatory compliance, fraud prevention, dispute resolution, or other legitimate business purposes.

7. Children’s Privacy

Our website, products, and services are intended only for individuals who are 18 years of age or older.

We do not knowingly collect, use, or store personal information from individuals below the age of 18 years. If we become aware that such information has been collected, we will take reasonable steps to remove it from our records.

8. Updates to This Policy

We may revise this Privacy Policy from time to time. Any modifications will be posted on this page along with the updated Effective Date.

Your continued use of the website after any changes are published constitutes acceptance of the revised Privacy Policy.

9. Contact Information

For questions, concerns, privacy-related requests, consent withdrawal requests, account deletion requests, or complaints regarding this Privacy Policy, please contact:

Cloudiqo Technologies Private Limited

Email: [email protected]